Shipping Policy

Last Updated: June 2026

Thank you for shopping with VelvetContour™. We are committed to providing a smooth and reliable shipping experience.

Processing Time

All orders are processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed.

Shipping Times

United States

• Standard Shipping: 5–10 Business Days

• Express Shipping: 3–7 Business Days (if available)

International Shipping

• Standard International Shipping: 7–20 Business Days

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors outside our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 24–72 hours to become active.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, VelvetContour™ may offer free shipping promotions.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If you notice an error in your shipping address, please contact us immediately at support@velvetcontour.com.

VelvetContour™ is not responsible for packages shipped to incorrectly entered addresses.

Lost or Delayed Packages

While we work closely with our shipping partners, VelvetContour™ is not responsible for delays caused by:

• Carrier service interruptions

• Customs inspections

• Severe weather conditions

• Natural disasters

• Incorrect shipping information provided by the customer

If your package appears lost, please contact our support team and we will assist you in locating your shipment.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photos of the damaged item

• Photos of the shipping packaging

We will review your claim and work to provide a suitable resolution.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Email: support@velvetcontour.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM PST

Thank you for choosing VelvetContour™.

Confidence in Every Curve.