Shipping Policy

Last Updated: June 2026

Thank you for shopping with VelvetContour™. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated shipping times:

United States

• Standard Shipping: 5–10 Business Days

• Express Shipping (if available): 3–7 Business Days

International Orders

• Standard International Shipping: 7–20 Business Days

Shipping times are estimates and may vary depending on destination, customs processing, weather conditions, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Tracking information may take 24–72 hours to update after shipment.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

From time to time, VelvetContour™ may offer free shipping promotions.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately at support@velvetcontour.com.

VelvetContour™ is not responsible for packages delivered to incorrectly entered addresses.

Lost or Delayed Packages

While we work closely with our shipping partners, VelvetContour™ is not responsible for delays caused by:

• Shipping carriers

• Customs inspections

• Severe weather

• Natural disasters

• Other events beyond our control

If your package appears lost, please contact our support team and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review the claim and work toward a suitable resolution.

International Customs & Duties

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

These fees are the responsibility of the customer and are not included in the purchase price or shipping charges.

Contact Us

If you have questions regarding shipping or your order status, please contact us:

Email: support@velvetcontour.com

Website: www.velvetcontour.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM PST

Thank you for choosing VelvetContour™.