Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for choosing Velvet Contour™. We are committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, processing may take slightly longer. If there is a significant delay, we will notify you via email.
Estimated Delivery Times
Once your order has shipped, estimated delivery times are:
🇺🇸 United States
7–10 Business Days
🇨🇦 Canada
7–10 Business Days
🌍 International
7–10 Business Days
Please note that delivery times are estimates and may vary depending on customs, weather conditions, or carrier delays.
Order Tracking
As soon as your order ships, you'll receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after your package has been shipped.
Shipping Costs
We offer free standard shipping on all orders. No shipping fees will be added at checkout.
Incorrect Shipping Address
Please double-check your shipping address before placing your order.
If an incorrect address is provided and your order has already been processed, we may not be able to make changes.
Velvet Contour™ is not responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Packages
If your package appears to be delayed, we recommend first checking the tracking information.
If you believe your shipment has been lost, please contact us at:
Our customer support team will gladly work with the shipping carrier to help locate your package.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged product
- Photos of the shipping package
We'll review your request and work quickly toward a resolution.
Multiple Items
If your order contains multiple products, they may arrive in separate packages depending on warehouse availability.
You will receive tracking information for each shipment.
Customs & Import Duties
International orders may be subject to customs fees, import taxes, or duties imposed by your local government.
These charges are the responsibility of the customer.
Questions?
If you have any questions about your order or shipping, we're here to help.
Email: support@velvetcontour.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)
Velvet Contour™ appreciates your trust, and we're dedicated to providing a smooth shopping experience from checkout to delivery. 💜