Return & Refund Policy

Last Updated: June 2026

At VelvetContour™, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Window

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, items must:

• Be unused and unworn

• Be in their original packaging

• Include all original tags and accessories

• Be free of stains, odors, damage, or alterations

Hygiene & Intimate Apparel Policy

For hygiene and safety reasons, we cannot accept returns or exchanges on intimate apparel that has been worn, washed, or used.

Items that show signs of wear will not be eligible for a refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the item received

• A brief description of the issue

We will gladly provide a replacement or full refund when applicable.

Refund Process

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional processing time.

Shipping Costs

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be canceled.

Non-Returnable Items

The following items are not eligible for return:

• Worn or used products

• Washed items

• Gift cards

• Final sale items

• Promotional giveaway items

Contact Us

If you have any questions regarding your return or refund, please contact our support team:

Email: support@velvetcontour.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for shopping with VelvetContour™.