Refund policy
Last Updated: July 2026
At Velvet Contour™, we take pride in the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unused or gently used
- In its original packaging whenever possible
- Accompanied by proof of purchase or your order number
How to Start a Return
To request a return, please contact our support team at:
Email: support@velvetcontour.com
Please include:
- Full Name
- Order Number
- Reason for the return
- Photos (if the item arrived damaged or incorrect)
Our team will provide return instructions within 1–2 business days.
Please do not send items back without first contacting us.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the shipping package (if applicable)
We'll work quickly to provide a replacement or refund where appropriate.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Products that have been intentionally damaged or misused
- Gift cards (if offered)
- Final sale or clearance items (if applicable)
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your eligible product and place a new order.
Lost Packages
If your tracking information shows your package has been lost in transit, please contact us.
We'll work with the shipping carrier to investigate and determine the appropriate resolution.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
Velvet Contour™ is not responsible for orders delivered to an incorrectly entered address.
If you notice an error, contact us immediately. We'll do our best to update your order before it ships.
Contact Us
If you have any questions about our Return & Refund Policy, we're happy to help.
Velvet Contour™ Customer Support
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)